FAQ
💕 Frequently Asked Questions
1. Is the hair 100% virgin hair?
Yes! Our hair is 100% virgin hair. Each bundle comes from reputable sources and is carefully inspected before being shipped to you.
2. Can the hair be bleached or dyed?
Absolutely! Our virgin hair can lift to approximately a blonde level 7 with one bleach session when handled correctly.
However, we always recommend having your hair coloured by a professional stylist to maintain its softness, quality and overall integrity. We also have professional stylists tagged in our Instagram highlights if you need a recommendation.
3. What does “double drawn” mean?
Double-drawn hair means the bundles are full and thick from root to tip. The majority of shorter hairs have been removed, meaning you don’t get thin or wispy ends.
This gives you a fuller, more luxurious finish while also meaning you may need fewer bundles to achieve your desired look.
4. How long does the hair last?
With proper care, our virgin hair can last 2 years or longer.
Gentle washing, regular conditioning, appropriate heat protection and correct storage will all help to maintain the quality, softness and appearance of your hair.
5. How should I care for my hair?
We recommend:
- Washing with a sulfate-free shampoo after installs.
- Using a moisturising conditioner and leave-in treatments.
- Air-drying whenever possible.
- Always using a heat protectant before applying heat.
- Storing wigs and bundles in a silk or satin bag when they are not being worn.
Proper maintenance is key to getting the longest possible lifespan from your Tressē hair.
6. What is the processing and shipping time?
Processing:
Please allow 5–7 business days for your order to be processed. Custom wigs and tailored/custom orders may require additional processing time.
Shipping:
- UK orders: approximately 2–4 business days
- International orders: approximately 5–10 business days
You will receive tracking information by email once your order has been dispatched. 📦
Please note that shipping time begins once your order has been processed and dispatched.
7. Do you offer custom orders that aren’t listed as part of your Tailored Units?
Yes! 💕
If there is a particular hair type, style or product that you don’t currently see on our website, please get in touch with us via email or Instagram.
We may be able to source or create your desired order, including tape-ins and other hair options.
💫 The TressēByTSA Promise
We’re committed to providing luxury-quality hair at accessible prices, alongside a customer experience that feels personal, honest and effortless.
If you ever have a question or concern, we’re always happy to help.
You can contact us via Instagram @tressebytsa or through our website’s contact page. 💕